Not a week goes by without consumers in Fiji seeing a notice from Energy Fiji Limited (EFL) stating, “Dear valued customers, please note that a fault has caused a disruption to power supply that is affecting customers.”.
The so-called “valued“ customers have no choice but to accept since they don’t really have a choice, nor are they compensated in any way.
However, if these “valued” customers miss one monthly payment, EFL is quick to disconnect immediately.
There is no concession or understanding given that they show such unbelievable efficiency in this task.
After the disconnection, once the bill is paid, the customers then have to chase up EFL to reconnect and are charged reconnection fees.
Can’t EFL show some leniency by at least adding the balance to next month’s bill instead of choosing to disconnect immediately? They could use the technicians involved instead to ensure that the usual “faults” that cause disruptions are lessened. It should be a give-and-take relationship and not misuse your monopoly.
EFL, please truly value your customers.
Feedback: letters@fijisun.com.fj